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Are you experiencing an issue which is not listed/described here? If so, please go to the
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Account Setup and Changes
Do I need to create an account?
What personal information will I need to provide when I register for an account?
What do I do if I have forgotten my password?
How do I change my contact information?
How do I change my password on my registered account?
How do I deactivate my account?
Booking Appointments
How do I book an appointment for myself?
How do I book an appointment for my family member?
Why are no appointments being displayed?
How far in advance can I book an appointment?
Will I get reminders for appointments I book online? If so, when and how will they be received?
Why did I not receive a confirmation email for my appointment?
Can I book an appointment using an alias?
Will I have to disclose the nature of my tests when I book an appointment online?
Is there a charge for booking online?
How do I see my or my family member's future appointments?
Where is my personal information stored?
How do I know that the site is secure?
Cancelling/Rescheduling Appointments
How do I cancel my appointment?
How do I re-schedule my appointment?
Will I be charged a fee to reschedule or cancel an appointment, or if I don't show up to a scheduled appointment?
Laboratory Requisitions and Standing Orders
Do I need a requisition in order to have laboratory testing performed?
Does my requisition expire?
I have an existing Standing Order. Do I need to go to the same laboratory every time?
Laboratory Tests
Do I need to fast for my appointment?
I just need to pick up a stool FIT kit, or a urine container for urine tests. Do I need to make an appointment?
At the Laboratory
What do I need to do/bring on the day of my appointment?
When should I arrive for my appointment?
What do I do when I arrive?
How long should I expect to be at the laboratory?
If I go to a hospital laboratory, can they help me set up my online appointment?
For Lower Mainland Labs, what do I do when I arrive for my appointment?