Question 1

What do I need to do/bring on the day of my appointment?

Accepted Answer

Double-check your demographic information on the laboratory requisition to ensure it is correct. If the information is not correct, please contact your health care provider.

On the day of your appointment, bring the laboratory requisition, along with a piece of government-issued identification, such as the BC Services Card, to the laboratory.

Question 2

When should I arrive for my appointment?

Accepted Answer

Please plan to arrive a few minutes before your appointment. If you are more than 5 minutes late, the appointment will be forfeited so please be on time.

Question 3

What do I do when I arrive?

Accepted Answer

Upon arrival, follow the sign for check-ins for online appointments.

Question 4

How long should I expect to be at the laboratory?

Accepted Answer

This is variable depending on the laboratory tests ordered by your health care provider. Some tests may require multiple collections at specific time points. However, the majority of simple laboratory tests should be completed within 30 minutes of your appointment.

Question 5

If I go to a hospital laboratory, can they help me set up my online appointment?

Accepted Answer

Please use the website to book an appointment. For assistance, please refer to the list of Frequently Asked Questions. For all other inquiries, please go to the contact us page.

Question 6

For Lower Mainland Labs, what do I do when I arrive for my appointment?

Accepted Answer

For all hospital laboratories in the Lower Mainland, upon arrival, please follow the sign for check-in for online appointments.

At the Laboratory