Question 1

What is Lab Online Booking, and what can I do here?

Accepted Answer

Lab Online Booking is a free, self-service website for booking outpatient laboratory appointments at participating British Columbia health authority labs. Here you can find a lab, book an appointment for yourself or a family member, and reschedule or cancel it online, 24 hours a day. There is no phone line: everything is done by you on this website, or by asking the chat assistant.

Question 2

What can Lab Online Booking not do?

Accepted Answer

Lab Online Booking is a scheduling service only. It is not the laboratory, and it is not LifeLabs or a private lab company. Your test results aren't shown or stored here; they go to the doctor who ordered your tests, or to BC Health Gateway. It does not issue requisitions and cannot receive one by email or upload: bring your requisition to the lab, or have your clinic fax it to the lab. Medical imaging such as X-rays, MRI, CT scans, ultrasound and mammograms isn't a service Lab Online Booking provides or books, so contact your health authority or your doctor's office for imaging. It cannot answer medical questions, and it does not hold lab fax numbers; ask the lab or your clinic for those.

Question 3

How do I reach a person?

Accepted Answer

For help with this website or your account, email support@labonlinebooking.ca. That address is for technical help with the Lab Online Booking website and your account; it does not book, reschedule or cancel appointments, and it cannot answer medical questions. For a question about a specific lab or an appointment there, contact that lab directly: the Contact Us page lists each lab's phone number, and the chat assistant can give it to you if you name the lab. For anything medical, contact the doctor who ordered your tests.

Question 4

Do I need to create an account?

Accepted Answer

Yes. You need an account before you can start making appointments online. You can create one on this website, or just ask the chatbot to create one for you right in the chat.

Question 5

What personal information will I need to provide when I register for an account?

Accepted Answer

During the account creation process, you will be asked for your:
• First and last name
• Phone number (preferably, a mobile phone number with SMS functionality, if you would like to receive appointment reminders via text messaging)
• Email address

Question 6

What do I do if I have forgotten my password?

Accepted Answer

Click Forgot Your Password on the main page and enter your email address. A password reset link will be emailed to you.

Question 7

How do I change my contact information?

Accepted Answer

Sign in with your account. Open the menu in the top right corner of the page and select Profile. On the profile page, select Edit, change your contact information, then select Save Changes.

Question 8

How do I change my email address?

Accepted Answer

You can change the email address on your account yourself. Start it from your Profile by clicking "Edit" and then "Change email", or just ask the chatbot to change your email.

The steps you see do NOT depend on your email provider. A gmail.com, hotmail.com, outlook.com, or work address all work the same way. The steps depend only on how you sign in, and the "Change Email Address" screen detects your account type automatically:

If you sign in with a password (you type a password to log in), the screen shows a "Current password" field:
1. Open your Profile, click "Edit", then click "Change email".
2. In "New email address", enter the new email.
3. In "Current password", enter your current password.
4. Click "Send code". A 6-digit code is sent to the new email address.
5. Open the new inbox, enter the code in "Verification code", and click "Confirm change".

If you sign in with Google or Apple (you click "Sign in with Google" or "Sign in with Apple"), the screen shows those buttons instead of a password field:
1. Open your Profile, click "Edit", then click "Change email".
2. In "New email address", enter the new email.
3. Click "Sign in with Google" or "Sign in with Apple" (whichever you use), then re-verify with that same account.
4. A 6-digit code is sent to the new email address.
5. Open the new inbox, enter the code in "Verification code", and click "Confirm change".

Not sure which you are? If you normally type a password, you have a password account; if you click a "Sign in with Google/Apple" button, you have a social account. The screen picks the right option for you.

Notes: you need access to the new email's inbox to read the code; the new address must not already be used by another Lab Online Booking account; a notification is sent to your old email when the change is made; and your sign-in method and your appointments do not change (changing your portal email does not change your Google or Apple login, and nothing is lost). To change a family member's email address, use the Family Members page instead.

Question 9

How do I change my password on my registered account?

Accepted Answer

Sign in with your account. Once signed in, click on your name as displayed on the upper right-hand corner of the page. A drop-down menu will appear. Click Change Password. You will be asked to enter your current password and your desired new password. Click Change Password to save the changes.

Question 10

How do I sign out or log out of Lab Online Booking?

Accepted Answer

Open the menu in the top right corner of the page and select Logout. You will be returned to the sign-in page. Signing out of Lab Online Booking is also called logging off. You are also signed out automatically after 15 minutes without activity.

Question 11

How do I delete my account?

Accepted Answer

Sign in with your account. Open the menu in the top right corner of the page and select Profile. On the profile page, select Edit, then select Delete Account. Carefully read through the warning message and select Delete Account again if you would like to proceed. Deleting your account is permanent and cannot be undone. To book again you would need to create a new account. Any family members linked to your account, and their appointments, are deleted with it. To let someone keep their own account, disconnect them under Family Members first. There is no option to deactivate or pause an account instead.

Question 12

How do I book an appointment for myself?

Accepted Answer

In order to book an appointment, you must have an account. Click here to create an account. Once signed in:

1. Click Book Appointment
2. From the drop-down menu, select the laboratory location where you would like to book an appointment
3. Choose an appointment date by selecting either Get earliest appointments or Select date from calendar from the drop-down menu
4. Click Search Availability
5. Select an available date and time
6. Click Book Appointment
7. On the next page, confirm the appointment by clicking Confirm

Note: Once the appointment is confirmed, you can print the appointment details, or add the appointment to your Google/Apple calendar. A confirmation email will also be sent if you have email notifications enabled. A confirmation text message is sent only for Vancouver Coastal Health locations, and only if SMS notifications are enabled.

Question 13

How do I book an appointment for my family member?

Accepted Answer

In order to book an appointment for your family member, you must first have an account. Click here to create an account. Once signed in:

1. Click Add a Member on the left side of the page
2. Fill out the family member registration form. Note: the family member must have a different e-mail address from yours.
3. Click Book Appointment
4. From the drop-down menu, select your family member's name
5. From the drop-down menu, select the laboratory location where you would like to book an appointment
6. Choose an appointment date by selecting either Get earliest appointments or Select date from calendar from the drop-down menu
7. Click Search Availability
8. Select an available date and time
9. Click Book Appointment
10. On the next page, confirm the appointment by clicking Confirm

Note: Once the appointment is confirmed, you can print the appointment details, or add the appointment to your Google/Apple calendar. A confirmation email will also be sent if you have email notifications enabled. A confirmation text message is sent only for Vancouver Coastal Health locations, and only if SMS notifications are enabled.

Question 14

Why are no appointments being displayed?

Accepted Answer

This may occur because of several reasons:
• All the appointments for the date you have chosen are booked and no more appointments are available
• The laboratory you have chosen is not open on the date you selected
• You are trying to book an appointment more than 3 months in advance

Question 15

How far in advance can I book an appointment?

Accepted Answer

You can book up to 3 months (90 days) in advance.

Question 16

Will I get reminders for appointments I book online? If so, when and how will they be received?

Accepted Answer

A confirmation email is sent to you upon booking the appointment, as long as you have email notifications enabled. A confirmation text message is sent only for Vancouver Coastal Health locations; at every other location the confirmation comes by email. A reminder text message is also sent the day before your appointment, for every location, as long as SMS notifications are turned on and your phone number is verified. That reminder includes a link you can use to reschedule or cancel if you cannot make it.

Question 17

Why did I not receive a confirmation email for my appointment?

Accepted Answer

Confirmation emails can sometimes end up in your spam folder. Check to see if it is there. To avoid this for future appointments, add noreply@labonlinebooking.ca and autoresponse@labonlinebooking.ca to your Safe Senders list.

Question 18

Can I book an appointment using an alias?

Accepted Answer

No. The appointment must be made under the same name as the name on the laboratory requisition provided by the health care provider.

Question 19

Will I have to disclose the nature of my tests when I book an appointment online?

Accepted Answer

No, no information about the tests ordered by your health care provider will be collected during online booking.

Question 20

Is there a charge for booking online?

Accepted Answer

No, appointments are made available free-of-charge.

Question 21

How do I see my or my family member's future appointments?

Accepted Answer

To view future appointments, sign in with your account. Once signed in, you will be able to view the list of upcoming appointments for you and your family member(s) on the main page.

Question 22

Where is my personal information stored?

Accepted Answer

All personal information is stored in secure environments within Canada.

Question 23

Can I walk in instead of booking?

Accepted Answer

Booking guarantees your time slot and takes under two minutes. Lab Online Booking does not hold walk-in information, so contact your laboratory directly to ask.

Question 24

How do I know that the site is secure?

Accepted Answer

Your personal information is protected by encryption during transit between your computer and our server.

Question 25

How do I cancel my appointment?

Accepted Answer

To cancel an upcoming appointment, sign in with your account. Once signed in:

1. View the list of your upcoming appointments on the Home page
2. Click Cancel beside the appointment you would like to cancel
3. A pop-up will appear. Click Cancel Appointment to confirm the cancellation

Question 26

How do I re-schedule my appointment?

Accepted Answer

To re-schedule an upcoming appointment, sign in with your account. Once signed in:

1. View the list of your upcoming appointments on the Home page
2. Click Reschedule beside the appointment you would like to re-schedule
3. The booking flow opens with your current appointment details already filled in
4. Change the laboratory on the Location step, and/or the date and time on the Time step
5. On the Review Your Changes step, check the details and click Confirm Change
6. Your appointment has now been re-scheduled

Question 27

Will I be charged a fee to reschedule or cancel an appointment, or if I don't show up to a scheduled appointment?

Accepted Answer

There is no fee for cancelling or re-scheduling an appointment. There is no fine for not showing up for an appointment.

Question 28

Do I need a requisition in order to have laboratory testing performed?

Accepted Answer

Yes. Laboratories in British Columbia cannot perform a collection without a laboratory requisition from a health care provider.

Question 29

Does my requisition expire?

Accepted Answer

It depends on the type. A one-time requisition has no fixed expiry date, although laboratories typically question one that is more than about six months old, and if your appointment falls well after the date it was written the laboratory may ask you to check with your doctor. A Standing Order requisition, used for recurring tests such as diabetes, kidney, thyroid or HIV monitoring, can be valid for up to two years as of August 2025, raised from one year, in line with provincial policy. Your expiry date is printed on your requisition and on your result reports. When a Standing Order expires, your doctor will give you a new one.

Question 30

I have an existing Standing Order. Do I need to go to the same laboratory every time?

Accepted Answer

If you are a patient in Interior Health, you can visit any Interior Health laboratory facility for your Standing Orders.

For all hospital laboratories in the Lower Mainland, you must go to the same laboratory for your Standing Orders.

Question 31

Can I use a LifeLabs requisition at a Lab Online Booking laboratory?

Accepted Answer

Yes, you can generally use a LifeLabs requisition at a Lab Online Booking laboratory. Acceptance does depend on the lab, so if you want to confirm before your appointment, contact the laboratory directly. If your requisition is written specifically for a LifeLabs collection site, you will need to book that appointment through LifeLabs at their website, lifelabs.com.

Question 32

Do I need to fast for my appointment?

Accepted Answer

Always follow the fasting instructions given by your health care provider. If you are unsure, please contact your health care provider for guidance.

Question 33

I just need to pick up a stool FIT kit, or a urine container for urine tests. Do I need to make an appointment?

Accepted Answer

Book an appointment to guarantee your time slot. For walk-in options, contact the laboratory directly.

Where your laboratory offers Container Pick Up / Specimen Drop Off, select it as the test. If you also have a lab (blood) test ordered, select only Lab Test (blood or urine). Both are covered by one appointment.

Question 34

Where can I view my lab test results? Can I see my results online in Lab Online Booking?

Accepted Answer

Lab Online Booking is a scheduling service, so your test results aren't shown or stored here. Your results go directly to the doctor who ordered your tests, usually within 1 to 2 weeks, so please contact your doctor's office to review them. If your health authority participates, you can also view results through BC Health Gateway at https://www.healthgateway.gov.bc.ca/.

Question 35

What do I need to do/bring on the day of my appointment?

Accepted Answer

Double-check your demographic information on the laboratory requisition to ensure it is correct. If the information is not correct, please contact your health care provider.

On the day of your appointment, bring the laboratory requisition, along with a piece of government-issued identification, such as the BC Services Card, to the laboratory.

Question 36

When should I arrive for my appointment?

Accepted Answer

Please plan to arrive a few minutes before your appointment. If you are more than 5 minutes late, the appointment will be forfeited so please be on time.

Question 37

What do I do when I arrive?

Accepted Answer

Upon arrival, follow the sign for check-ins for online appointments.

Question 38

How long should I expect to be at the laboratory?

Accepted Answer

This is variable depending on the laboratory tests ordered by your health care provider. Some tests may require multiple collections at specific time points. However, the majority of simple laboratory tests should be completed within 30 minutes of your appointment.

Question 39

If I go to a hospital laboratory, can they help me set up my online appointment?

Accepted Answer

Please use the website to book an appointment. For assistance, please refer to the list of Frequently Asked Questions. For all other inquiries, please go to the contact us page.

Question 40

For Lower Mainland Labs, what do I do when I arrive for my appointment?

Accepted Answer

For all hospital laboratories in the Lower Mainland, upon arrival, please follow the sign for check-in for online appointments.

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